Warranty Claims

Our products have a 24-month warranty from delivery, unless the product page says otherwise. Full rules are in section 8 of our Terms and Conditions.

How to make a claim

1. Send an e-mail to wifi@yourwifi.cz.
2. Include the order or invoice number.
3. Describe the defect and when you found it.
4. Attach photos of the defect and, if relevant, of the installation.
5. Wait for our reply. We tell you if you need to send the product back.

Where to send products

YOURWiFi s.r.o. – warehouse
nám. Osvobození 255/28
789 01 Zábřeh
Czech Republic

Opening hours: 08:00–16:00. Please do not send products before we agree it with you.

Time limits

• Report visible defects (e.g. transport damage, wrong item) within 5 working days after delivery.
• Report hidden defects without undue delay after you find them, and no later than the end of the warranty period.

What the warranty does not cover

• Wrong installation or fixings not suitable for the surface.
• Use with devices or brackets not listed as compatible.
• Modified products (cut, drilled, bent, repainted).
• Mechanical damage or overloading.
• Normal wear.

Transport damage

If the package is damaged, record it with the carrier on delivery. Then contact us the same day, with photos.