Terms and Conditions
Effective from: 21. 9. 2026
1. Who we are
The seller is YOURWiFi s.r.o., Českodubská 784, 190 17 Praha 9, Czech Republic.
Company ID: 06876234. VAT ID: CZ06876234.
Registered in the Commercial Register kept by the Municipal Court in Prague, Section C, File 433196.
E-mail: wifi@yourwifi.cz. Phone: +420 583 033 044.Warehouse, returns and warranty claims: nám. Osvobození 255/28, 789 01 Zábřeh, Czech Republic.
2. Scope – business customers only
2.1 These Terms apply to all purchases in the online shop at shop.yourwifi.cz (the "Shop").
2.2 The Shop sells only to businesses. A buyer must be a company, a sole trader or another person who buys for business purposes (the "Buyer"). We do not sell to consumers.
2.3 By registering and by placing an order, the Buyer confirms that it acts in the course of its business. If we find that an order comes from a consumer, we may reject or cancel it.
2.4 If a contract is still concluded with a consumer despite points 2.2 and 2.3, section 14 applies to that contract.
2.5 Sections 1799 and 1800 of the Czech Civil Code (contracts of adhesion) do not apply.
2.6 If a separate written contract or an accepted quote says something different, that contract or quote prevails over these Terms.
3. Customer account
3.1 To buy, the Buyer must register an account. The Buyer must give true company details, including company name, company ID and VAT ID (if VAT registered).
3.2 We may check the Buyer's company details, for example in public registers. If the details are not correct, or if the Buyer does not buy for its business, we may reject the order or cancel the account.
3.3 The Buyer keeps its login data secret. The Buyer is responsible for orders made from its account.
4. Orders and contract
4.1 Product pages and prices in the Shop are not a binding offer. They are an invitation to make an order.
4.2 An order is the Buyer's offer to buy.
4.3 After we receive an order, we send an automatic e-mail. This e-mail only confirms receipt. It does not form a contract.
4.4 The contract is formed when we send an order acceptance by e-mail, or when we ship the goods, whichever comes first.
4.5 An acceptance with changes forms a contract only if the other party agrees to the changes.
4.6 We may reject an order, for example if goods are not available, if the price in the Shop is clearly wrong, or if the Buyer has overdue payments.
5. Custom-made products
5.1 We also make products to the Buyer's specification. For these, we agree the specification, price and delivery time in a quote.
5.2 If we send a drawing or a sample for approval, the approved drawing or sample defines the product.
5.3 The Buyer is responsible for the correctness of the data, dimensions and requirements it gives us.
5.4 After production starts, the Buyer cannot cancel an order for a custom-made product. If the Buyer cancels before production starts, we may charge the costs already spent.
6. Prices and payment
6.1 Prices are in Czech crowns (CZK). The Shop shows prices without VAT and with VAT.
6.2 We charge VAT according to the law. A Buyer registered for VAT in another EU member state may be invoiced without Czech VAT only if all legal conditions are met, including proof that the goods leave the Czech Republic. We confirm the VAT treatment before we issue the invoice.
6.3 Delivery costs are shown in the order before the Buyer sends it.
6.4 Payment methods:
- online payment by card;
- advance payment by bank transfer;
- payment against invoice – available by prior agreement.
6.5 Invoices are due within the period stated on the invoice. For advance payment, we ship after we receive the payment.
6.6 If the Buyer pays late, we may charge statutory interest on late payment. We may also stop further deliveries until the Buyer pays.
6.7 The goods remain our property until the Buyer pays the full price.
7. Delivery
7.1 We ship to the address in the order. Delivery options and costs are listed on the page Shipping and Payment.
7.2 Delivery times in the Shop are estimates, unless we confirm a fixed date in writing.
7.3 The risk of damage passes to the Buyer when we hand the goods to the first carrier. If the Buyer collects the goods, the risk passes at collection.
7.4 The Buyer checks the package on delivery. If the package is damaged, the Buyer records it with the carrier and informs us without undue delay.
8. Warranty and defects
8.1 We give a quality warranty of 24 months from delivery, unless the product page says otherwise.
8.2 The Buyer inspects the goods as soon as possible after delivery. The Buyer reports visible defects within 5 working days. The Buyer reports hidden defects without undue delay after finding them, and no later than at the end of the warranty period.
8.3 The Buyer reports a defect by e-mail to wifi@yourwifi.cz. The report includes the order or invoice number, a description of the defect and photos. The procedure is on the page Warranty Claims.
8.4 If the defect is covered, we choose to repair the product, replace it, or give a reasonable price reduction. If none of these is possible, the Buyer may withdraw from the contract for the defective item and we refund its price.
8.5 The warranty does not cover:
- damage caused by wrong installation or by fixings not suitable for the surface;
- use with devices or brackets not listed as compatible;
- changes, cutting, drilling or other modification of the product;
- mechanical damage, overloading, or use contrary to the product information;
- normal wear.
8.6 Other rights of the Buyer arising from defective performance are excluded to the extent the law permits.
9. Returns
9.1 As a business customer, the Buyer has no statutory right to withdraw from the contract without giving a reason.
9.2 We may accept a return of unused standard goods in original packaging by prior agreement. We may charge a handling fee. Custom-made products cannot be returned.
10. Installation and liability
10.1 Our products are for professional installation. The Buyer is responsible for correct installation and for choosing fixings suitable for the wall, ceiling or other surface.
10.2 Our total liability for damage under a contract is limited to the price of the goods under that contract.
10.3 We are not liable for lost profit, loss of data, business interruption or other indirect damage.
10.4 The limits in 10.2 and 10.3 do not apply to damage caused intentionally or by gross negligence, or to harm to a person's life or health.
11. Intellectual property
11.1 Designs, drawings, photos and texts in the Shop belong to us. The Buyer may not copy them or make products based on them without our written consent.
11.2 For custom-made products, the rights to our drawings and production data remain with us, unless we agree otherwise in writing.
12. Personal data
We process personal data of the Buyer's contact persons according to our Privacy Policy.
13. Governing law and disputes
13.1 Czech law governs these Terms and all contracts under them, mainly Act No. 89/2012 Coll., the Civil Code.
13.2 The UN Convention on Contracts for the International Sale of Goods (CISG) does not apply.
13.3 The courts of the Czech Republic competent for our registered office decide all disputes.
14. If the Buyer is a consumer
14.1 The Shop is intended for businesses. If a consumer still concludes a contract, the consumer keeps all rights under Czech consumer law. Provisions of these Terms that are less favourable to the consumer than the law do not apply to that consumer. This section 14 applies instead.
Right of withdrawal
14.2 The consumer may withdraw from the purchase contract without giving a reason within 14 days from the day of taking over the goods. If the goods are delivered in several parts, the period starts on the day of taking over the last part.
14.3 To withdraw, the consumer sends us a clear statement by e-mail to wifi@yourwifi.cz or by post to our registered office. The consumer may use our model withdrawal form. The period is kept if the consumer sends the statement before the period ends.
14.4 The consumer returns the goods to our warehouse (nám. Osvobození 255/28, 789 01 Zábřeh, Czech Republic) within 14 days from the day of withdrawal. The consumer pays the direct cost of returning the goods.
14.5 We return all money received under the contract, including delivery costs up to the cheapest delivery method we offer, within 14 days from the day we receive the notice of withdrawal. We use the same payment method the consumer used, unless the consumer agrees to another method. We are not obliged to return the money before we receive the goods back or before the consumer proves that the goods were sent.
14.6 The consumer is liable for any loss of value of the goods caused by handling them in a way other than necessary to check their nature, characteristics and function.
14.7 The consumer cannot withdraw from a contract for goods made to the consumer's specification or clearly personalised (custom-made products under section 5).
Defects
14.8 The consumer may exercise rights from defective performance for defects that appear within 24 months from taking over the goods. We confirm receipt of a claim and settle it within 30 days, unless we agree a longer period with the consumer.
Out-of-court dispute resolution
14.9 The body for out-of-court resolution of consumer disputes is the Czech Trade Inspection Authority (Česká obchodní inspekce), Gorazdova 1969/24, 120 00 Praha 2, Czech Republic, adr.coi.cz.
15. Final provisions
15.1 We may change these Terms. The Terms valid at the time of the order apply to that order.
15.2 If a provision of these Terms is invalid, the other provisions stay valid.
15.3 We communicate with the Buyer mainly by e-mail. Contracts are made in English. We archive concluded contracts in electronic form.